FAQ
Frequently Asked Questions
For our customers, the sections below set out frequently asked shopping questions. For help with this page, contact support@davidproteinslate.shop.
How we handle tracking
We publish this tracking guidance for customers using this website. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout. Questions about this section may be sent to support@davidproteinslate.shop.
Our approach to shipping cost
For customers using this website, this section explains shipping cost. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders. Questions about this section may be sent to support@davidproteinslate.shop.
Store guidance on products
The following products guidance applies to purchases from our store. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to support@davidproteinslate.shop.
What customers should know about delivery timing
For purchases made through this website, our store applies the following guidance on delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to support@davidproteinslate.shop.
Our approach to payment methods
We publish this payment methods guidance for customers using this website. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to support@davidproteinslate.shop.
Our approach to returns and exchanges
We publish this returns and exchanges guidance for customers using this website. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to support@davidproteinslate.shop.
Information covering contact options
We publish this contact options guidance for customers using this website. How can I contact you?
Email support@davidproteinslate.shop, call 564-811-9667, or write to 26 Faulkner St, Ayer, Massachusetts, 01432, United States. Questions about this section may be sent to support@davidproteinslate.shop.
Information covering return shipping
We publish this return shipping guidance for customers using this website. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@davidproteinslate.shop.
How we handle refund timing
For customers using this website, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. Questions about this section may be sent to support@davidproteinslate.shop.
Contact Information
Email: support@davidproteinslate.shop
Phone: 564-811-9667
Physical address: 26 Faulkner St, Ayer, Massachusetts, 01432, United States